When using Remote Access, certain data is collected, varying based on whether the host is managed or unmanaged, and the type of access used.

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Unmanaged Hosts - SSH Access

  • Date/Time
  • Destination: IP or name the Cloud.Red on-premises virtual machine used to reach the host
  • Cloud.Red User Name: Email address
  • Cloud.Red Session Name: The session name used for the remote access request
  • Input Over the SSH Session
  • Output Over the SSH Session
  • Login Name: Used to log into the hosts

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Managed Hosts - SSH Access (With or Without SSO)

  • All data points from Unmanaged Hosts - SSH Access
  • Device Name: As defined in Cloud.Red portal

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Unmanaged Hosts - HTTP(s) Proxy Access

  • Date/Time
  • Destination: IP or name the Cloud.Red on-premises virtual machine used to reach the host
  • Cloud.Red User Name: Email address
  • Cloud.Red Session Name: The session name used for the remote access request
  • Connection Type: Whether the connection was HTTP or HTTPS
  • HTTP Method
  • HTTP URL
  • Content Length (Request and Response)
  • Content Type (Request and Response)
  • Status Code (Response)

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Managed Hosts - HTTP(s) Proxy Access (Without SSO)

  • All data points from Unmanaged Hosts - HTTP(s) Proxy Access
  • Device Name: As defined in Cloud.Red portal
  • HTTP Headers (Request and Response) ***
  • Body (Request and Response, when under 5MB) *, **

Note:

  • Bodies are only collected for certain response types (text/xml, text/html, application/*).
  • Bodies are explicitly not collected for specific URIs (e.g., mgmt/shared/auth/login, /tmui/logmein.html).
  • Certain headers (e.g., Authorization) are explicitly not collected.

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Managed Hosts - HTTP(s) Proxy Access (With SSO)

  • All data points from Managed Hosts - HTTP(s) Proxy Access (Without SSO)
  • Login Name: Used to log into the hosts