Remote Access Configuration

To make the best use of these documents, you must already have access to Cloud.Red, have worked with WorldTech IT to onboard your managed hosts, and have a basic understanding of navigating the Cloud.Red portal.
Further – various functions highlighted in these documents will require elevated roles to execute. For example – you may need Edit or Admin rights on the Account, Agents, or Device Groups to execute. If you do not have the necessary rights to execute a required function, please consult your client administrator.

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Account Controls:

1. Click on the upper-right-hand navigation icon
2. Select “account properties”

Note: Consult the “Remote Access Controls” section for information on defaults.

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Account Permissions

1. Click on the upper-right-hand navigation icon.
2. Select “Users & Permissions”.

Please note: Users who have not yet accepted their invitation to the account will not appear.

1. From the left menu pane, select “Agents”.
2. In the Agents List, click on the actions icon next to the agent’s name and select “Remote Management”.

Note: For changes to save make sure to click the update button Note: Consult the “Remote Access Controls” section for information on defaults.

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Device Group Permissions

1. From the left menu pane, select “Device Groups”.
2. In the Agents List, click on the menu icon next to the device group’s name and select “Permissions”.

Please note: Users who have not yet accepted their invitation to the account will not appear.